Service Level Agreement

Dear Customers,

On May 25, 2018 there will be the changes in data protection laws in Europe and new GDPR law will come into effect. It will change the policy of keeping and using of the personal data. Below we provide the list of the personal data that we will use according to new Regulations.
Name, phone number, personal address;
email address, Skype and other addresses and contact information as well as id’s that are used for online communication
personal id number/TIN
information about requests that have been submitted to our support team to solve any technical or administrative issue
information about purchased or plans to purchase of any product, IPs etc. through us, your id and any other information that is related to your account wit

What will the data be used for?

We will use the data exceptionally for the following purposes:

  • to follow the laws;
  • to process your orders and provide services for you;
  • to ensure people security and to detect and prevent fraud and malicious actions;
  • to help you in case you have any technical issues and to provide our tech personnel with needed information needed to manage and control infrastructure, instruments, databases and other applications and systems;
  • to conduct statistical analysis of our website use, as well as applications and instruments that are accessible via our website, as well as to perform market analysis and sales analysis;
  • to increase the quality of our services and products, as well as website;
  • for sales purposes, including the analysis of data and use of our services to make improved marketing proposals to make the satisfaction rate higher;
  • to develop additional products and services.

We will not share your personal data with third party, with exception to the situations that are covered in Privacy Policy, any Agreement that was signed with you or to follow the law. By using our services you agree that we will use any of your personal data for purposes that are shown in the privacy policy.